Session 7 - Start to Develop the relationships

Lets start with a recap and see where the groups are up to.

Group Status 

What stage are you up to

Can each group please provide information on the following (refer to the assessment details if necessary):

What you have done so far to get information about your stakeholder group?

What responses have you had?

What other information is required?

What do I (Michele) need to do to help? 

How is your timeline going? Do you need to reassess?

Where to from here?

Where should you be / aiming for

If you have some information about your stakeholders already, you can start to think about a strategy plan to facilitate and engage your stakeholders. If you don't have any or many responses, start to think of some ideas that you could use to engage with each stakeholder group. 

We still have a few weeks so hopefully we will get some responses.

PF3. Create strategy plan Submission Requirements: Report submitted as Word document or similar.	Develop formal strategies to facilitate relationships
	Develop informal strategies to facilitate relationships
	Develop appropriate dialog to represent the library to your stakeholder group
	Explain any cultural and legal requirements relating to your stakeholder group
	Analyse strategies to determine likelihood of success. Include details on what constitutes success for each strategy.
	Create implementation plan for formal and informal strategies
	Create implementation plan for gaining feedback from Stakeholders
	Determine resources required: ·         Human (staff/volunteers) ·         Financial ·         Other
PF4. Gain Approval Submission Requirements: Presentation using PowerPoint or similar. Presentation documentation to be submitted	Present your strategy to relevant stakeholders and/or management for approval

Session 6 - Strategy Plan

Lets start with a recap and see where each group is up to.

Can each group please provide information on the following (refer to the assessment details if necessary):

• What you have done so far to get information about your stakeholder group?
• What responses have you had?
• What other information is required?
• What do I (Michele) need to do to help? 
• How is your timeline going? Do you need to reassess?
• Where to from here?

If you are still waiting for information, you can start to think about the different strategies that could be viable. Think of it as a bit of a brainstorming exercise! Once you get the information back from your stakeholders, you will be able to narrow down the choices. Visit the library and chat with whoever is working today (probably Peshaly) if you need to review what resources the library offers.

PF2. Determine their Needs and Expectations Submission Requirements: Report submitted as Word document or similar.	Describe YOUR Stakeholder group demographics – examples include Age, Gender, ethnic background, geographic location, family dynamics, previous education, Centrelink status.
	Explain how you will research and determine their needs and expectations. Include details of two (2) methods that will be used.
	Based on your research, describe their expectations regarding library services and resources
	Describe their needs regarding library services and resources
	Compare needs and expectations to current interaction with the group and library
PF3. Create strategy plan Submission Requirements: Report submitted as Word document or similar.	Develop formal strategies to facilitate relationships
	Develop informal strategies to facilitate relationships
	Develop appropriate dialog to represent the library to your stakeholder group
	Explain any cultural and legal requirements relating to your stakeholder group
	Analyse strategies to determine likelihood of success. Include details on what constitutes success for each strategy.
	Create implementation plan for formal and informal strategies
	Create implementation plan for gaining feedback from Stakeholders
	Determine resources required: ·         Human (staff/volunteers) ·         Financial ·         Other

Session 4 & 5 - Strategies

You should still be working in your groups to think about communication with your stakeholder groups. Research what the library has available that you think could be of interest. Once you get responses back, you can consider how the library can develop a relationship if one doesn't exist and how you can maintain that relationship.

Needs Versus Expectations Versus Wants

Here is a recap on the difference between Customer Needs, Wants and Expectations.

http://angrycustomer.org/faq/pdf.php?cat=2&id=12

https://www.fieldservicenews.com/blog/identifying-differences-customers-wants-needs

Strategies

Here are a couple of articles on developing strategies and strategic plans. These are for general business or corporate plans, but many of the processes are the same.

https://ctb.ku.edu/en/table-of-contents/structure/strategic-planning/develop-strategies/main

https://www.bdc.ca/en/articles-tools/business-strategy-planning/define-strategy/pages/how-write-strategic-plan.aspx

https://www.business2community.com/strategy/6-steps-create-effective-business-strategy-01391113

Chisholm Policies

Don't forget that you can access the Chisholm policies from the Chisholm website:

https://qms.chisholm.edu.au/Section/Navigate?id=7deef192-7eed-48f5-ad1a-a469b12d0186

Statistics from marketing

** Fast Facts - https://insight.chisholm.edu.au/businessrules/Pages/Fast-facts.aspx


You will be working in your groups to continue assessing the needs and expectations of your cohort and to develop strategies to enhance and meet the needs of your stakeholders.

** this information is on our intranet. Let me know when you want to view this information and I will log in on one of the computers for you.