Session 4 & 5 - Strategies

You should still be working in your groups to think about communication with your stakeholder groups. Research what the library has available that you think could be of interest. Once you get responses back, you can consider how the library can develop a relationship if one doesn't exist and how you can maintain that relationship.

Needs Versus Expectations Versus Wants

Here is a recap on the difference between Customer Needs, Wants and Expectations.

http://angrycustomer.org/faq/pdf.php?cat=2&id=12

https://www.fieldservicenews.com/blog/identifying-differences-customers-wants-needs

Strategies

Here are a couple of articles on developing strategies and strategic plans. These are for general business or corporate plans, but many of the processes are the same.

https://ctb.ku.edu/en/table-of-contents/structure/strategic-planning/develop-strategies/main

https://www.bdc.ca/en/articles-tools/business-strategy-planning/define-strategy/pages/how-write-strategic-plan.aspx

https://www.business2community.com/strategy/6-steps-create-effective-business-strategy-01391113

Chisholm Policies

Don't forget that you can access the Chisholm policies from the Chisholm website:

https://qms.chisholm.edu.au/Section/Navigate?id=7deef192-7eed-48f5-ad1a-a469b12d0186

Statistics from marketing

** Fast Facts - https://insight.chisholm.edu.au/businessrules/Pages/Fast-facts.aspx


You will be working in your groups to continue assessing the needs and expectations of your cohort and to develop strategies to enhance and meet the needs of your stakeholders.

** this information is on our intranet. Let me know when you want to view this information and I will log in on one of the computers for you.